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Terms & Conditions

Welcome to niabakeshop! These Terms and Conditions outline the rules and regulations for using our website. By accessing our website or making a purchase, you agree to these Terms and Conditions.

 

1. General Terms

  • These terms apply to all users, customers, and visitors of niabakeshop.

  • We reserve the right to modify or update these terms at any time, and changes will be effective immediately upon posting.

 

2. Eligibility to Use Our Website

  • You must be at least 18 years old or have parental consent to make purchases.

  • By placing an order, you confirm that all information provided is accurate and complete.

 

3. Products and Orders

  • We offer baking supplies, kitchen tools and fresh cupcakes for sale. Product descriptions and images are for illustration purposes only.

  • Prices are subject to change without prior notice.

  • Orders are subject to product availability. If an item is out of stock, we will notify you and offer a refund or alternative option.

 

4. Payment

  • We accept payments via credit/debit cards, EFT, PayPal etc

  • Full payment is required before orders are processed and shipped.

  • Payment information is securely processed through third-party payment providers, and we do not store payment details.

 

5. Shipping and Delivery

  • We deliver baking supplies via courier and fresh cupcakes via Uber Collect or our trusted delivery partner.

  • Delivery times vary depending on location.

  • We are not responsible for shipping delays caused by external factors such as weather, courier issues, or incorrect addresses provided by the customer.

 

6. Returns and Refunds

  • Baking Supplies: Returns are accepted within 7 days from delivery, provided the items are unused and in their original packaging.

  • Fresh Cupcakes: Due to the perishable nature of cupcakes, returns are not accepted unless its a wrong order.

  • Refunds will be processed once returned items are inspected and approved.

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

 

7. Cancellations

  • Orders for baking supplies can be cancelled within 12 hours of purchase if not shipped.

  • Fresh cupcake orders cannot be cancelled once preparation has begun.

 

8. Limitation of Liability

  • niabakeshop is not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

  • We are not responsible for allergic reactions to our products. Customers should review ingredient lists before purchasing or request ingredients.

 

9. Intellectual Property

  • All content, including images, logos, and text, is the property of niabakeshop and may not be used without permission.

 

10. Privacy Policy

  • Your personal information is handled in accordance with our Privacy Policy, which can be found under the privacy policy section

 

11. Governing Law

  • These terms are governed by the laws of South Africa, and any disputes shall be resolved in South African courts.

 

12. Contact Information

For any inquiries about these Terms and Conditions, contact us at:
📧 sales@niabakeshop.com
 

Thank you for shopping with niabakeshop!

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